If a Customer purchased a product on this (naturamore.netsurfnetwork.com) official e-commerce website and is not satisfied with the product, the Customer may request a refund by calling at 080691 92222 so long as the purchase remains in acceptable and undamaged condition and is returned in its original condition. The refund amount shall be up to 90% of the Sales Price (less the shipping and handling charge on the original purchase).

As a part of the return and refund policy, Netsurf Communications Pvt. Ltd. offers a thirty (30) days money back guarantee for Customers. Kindly read all instruction of the return and refund policy carefully. Cancellation request can be done before product despatch. Kindly read to know more. Wish you a pleasant experience!

• To be eligible for a return, item must be unused and in the same condition that you received it.

• You need to share your order details with the invoice copy.

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your credit card (or original method of payment)

• Refund process will be initiated within 72 hours (3 days) of the cancellation requests.

The expected time for delivery is within 5 business days. In case of delivery related complaints, please call our Customer Care No: 080691 92222 or send email at customercare@netsurf.co.in Please read all instructions carefully. Wish you a pleasant experience!

• The delivery of the product will be processed within 24 hours on business days. The expected time for delivery is within 5 business days.

• It is the responsibility of the Customer and Direct seller to make sure the Company has the correct shipping address before any orders are shipped.

• A Customer and Direct seller will need to allow up to 15 days for processing after the receipt by the Company of any notice of address change.

• In case of delivery related complaints.
Please call our Customer care No: 08069192222 or
send email at customercare@netsurf.co.in

When consumer tries to purchase products on the official website of Netsurf i.e. netsurfnetwork.com he needs to follow a few steps as mentioned below to purchase the products.

• Go to Shop Online option on the website. It asks for the identity, whether it’s the existing direct seller or the consumer who is willing to purchase the product.

• The consumer needs to select the option- Shop as a guest.

• The consumer then can browse through different product categories and select and add the products to the cart in the requisite quantity.

• When the consumer proceeds to make the payment, he gets a window with the Google map on the webpage.

• The consumer should enter the Pin code of the delivery address to get the list of direct sellers based at that location.

• The consumer can check the details of those direct sellers like, their name, contact details, location and the availability of the intended products for purchase with the listed direct sellers.

• The consumer can select a suitable direct seller and contact him via call or email.

• Once the consumers connects with the direct seller, the delivery of the products is done and the payment is initiated based on COD

When consumer purchases products online with a reference from an existing direct seller via Netsurf’s official website. He needs to follow a few steps as mentioned below to purchase the products.

• Consumer can go to the the link shared by the existing direct seller for product purchase. He can then register himself as a “consumer” with Netsurf and browse and add the desired products to his/her cart.

• Once the consumer has completed the process of adding the products to the cart, he/she can then click on the “Checkout” Button.

• He/she can then click on “Proceed to Buy” button and move ahead to make the final payment for the order.

• When the consumer clicks on “Proceed to Buy”, the below image appears on the screen.

• Netsurf provides multiple online payment options like:

• All the transactions conducted with the merchant bank and are secured by the respective domains.

• Once the payment process is successful then the shipment details are shared with the consumer via email and SMS.

The consumer or direct sellers of Netsurf can lodge a complaint in four ways-

• Call at the call centre no. 080691 92222, which is provided on every product packaging, marketing communication and website. The consumer can communicate with the customer care executives and explain their issues or mention the complaints. The customer care department of Netsurf is multi-lingual and operates from Monday to Saturday from 10am to 7pm.

• Fill a form available online on the company’s official website- netsurfnetwork.com (Screenshot as mentioned below.)

• Also, the direct sellers can write an email to info@netsurfnetwork.com for any grievances or complaints. This email ID is mentioned on the official website- netsurfnetwork.com

• If the consumers or direct sellers have any complaints regarding the products, they can write their complaints to product@netsurfnetwork.com this email ID is mentioned on all the product’s packaging.

• The consumer may write a letter of complaint to the Grievance officer, at Netsurf Communications Pvt. Ltd., Regd. Office Netsurf Communications (P) Ltd., Sr No. 107, Emirus Bldg. E, 4th,7th,8th & Terrace Floor, Baner, Pune- 411 045, India

All complaints lodged using above 5 ways are received via email by the company’s Grievance Redressal Committee and is resolved within 30 days.

The complaining party is duly acknowledged about the receipt and progress of the redressal. The complaints are resolved by the respective officials within a period of 30 days after receiving the same.

• Exchange are accepted only in case of

• Defects,

• Damages during delivery,

• Missing products, or

• Wrong products delivered

• Returns/replacements are accepted for unused products only

• Kindly ensure the product is in its original condition with tags attached.

• The maximum product quantity allowed for returns or replacement is the quantity invoiced

• Consumer will be notified about the pick up details once the product exchange is confirmed by the company

• Please call our Customer care No: 08069192222 or send email at customercare@netsurf.co.in if any further assistance required.

Warranty Policy - NA

Pricing of any product is dependent on cost of manufacturing, overheads, Other expenses & taxes.

Currently, Netsurf is offering more than 70 products to its customers in five categories namely healthcare, personal care, home care, organic farming and makeup categories. Costing parameters are varied across all categories and hence justification of each Product may not be practically possible.

How ever, at Netsurf, we have a uniform pricing mechanism across all states and have adopted zero tolerance policy for deceptive or misleading pricing, Therefore what we offer is what we promise and what we deliver.